Customer centricity and Data strategy: where do we stand?
Artificial Intelligence (AI) has been garnering a lot of attention lately due to its remarkable advancements in generative AI. AI has the potential to revolutionize our interactions with machines. One example of this is the Large Language Models like Chat GPT. By utilizing AI, the industry can expand its services to reach a broader audience and democratize its offerings.
To fully utilize this technology, we must examine our customer data assets, identify new sources, and gradually integrate them to enhance our business intelligence.