Tinubu - QBE Customer Success Story

1886

QBE Group was founded in 1886 under the name North Queensland Insurance Company Limited

ASX listed

QBE is listed on the Australian Securities Exchange (ASX)

Sydney

QBE headquarter is in Sydney

Staff

In 2019, QBE had over 11,700 employees

Offices

QBE has employees in 27 countries worldwide

QBE

Looking at the specialists, we found that Tinubu had the best understanding of our business and was most intuitive about what we wanted and how best we could serve our customers”.

About QBE

QBE is a business insurance specialist and one of the world’s leading international insurers and reinsurers. With 11,700 employees in 27 countries worldwide and more than 125 years of experience, QBE has specialized, in-depth expertise in a broad spectrum of industry sectors.

Given its international operations, QBE had to work with heterogeneous IT systems and governance rules. The company was therefore looking for a uniform technological platform that would enable all its employees to adopt shared procedures.

If you wonder like we did: the Q was taken from Queensland Insurance, B from Bankers' and Traders' and E from The Equitable Probate and General Insurance Company that had been already acquired by both companies.

QBE's challenges

QBE wanted to develop a uniform technology platform to adapt shared procedures and establish a closer relationship with clients and partners. The company needed to be much closer to their customers, their distribution partners, and the platform they had did not support that.

QBE goal was to become better at risk selection, and it depended on the degree of clarity they could have on their portfolio, the procedures they had. QBE wanted to be able to introduce new products. The development cycle on their old system was very very long. Finally, QBE wished to be able to start a full entity in a new country in a limited period of time.