$2.5B in Surety Claim-Related Costs.

Yet Still Running on Workarounds.

Why Surety claims complexity outpaces traditional claims systems.

“The Surety evaluates multiple routes - deny, pay, finance, tender, complete,settle. Each routetriggers differentdocumentation, approvals, and downstream obligations, which expands work effort and increases handling and legal cost.”

ahmad-khan-portrait-circle

Ahmad Khan, Senior Analyst at Research Firm Everest Group

Surety Claims Are Structurally Unique

Three-party obligations, not two-party losses
Long-running, judgment-driven investigations
Legal, financial, and project oversight intertwined

Yet most Surety claims are still managed in systems designed for auto and property insurance.

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Manual workflows, fragmented data, and system workarounds add risk, delay, and cost at every stage.

US$10.5B U.S. Surety market
~US$2B in annual claim costs
Up to ~US$2.5B including handling and legal

Generic claims platforms struggle to support:

Indemnity and bond structures
Pre-claim investigation workflows
Multi-party coordination
Takeover and recovery processes
Integrated underwriting visibility